Privacy Policy

Responsible Homecare Inc

Last updated: October 19, 2026

Responsible Homecare Inc (“Responsible Homecare,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our online forms and agency portals, apply for employment, or communicate with us.

Our website is www.responsiblehcny.com.

This policy does not replace any separate privacy notice that applies to patient health records or other information governed by specific legal requirements.

1 Information We Collect

The information we collect depends on how you interact with us. It may include:

Contact information: Your name, telephone number, email address, and mailing address.
Application and employment information: Information you provide through applications, recruitment conversations, onboarding forms, certifications, training records, timesheets, and supporting documents.
Account information: Information needed to create, authenticate, and manage access to agency portals.
Communications: Messages, inquiries, requests, and documents you send us, together with relevant communication preferences.
Technical information: IP address, browser and device information, pages visited, access times, and diagnostic information associated with your use of our online services.

We collect information directly from you, through authorized representatives, and through service providers involved in the services or employment processes you request.

2 How We Use Information

We use personal information as reasonably necessary to:

Respond to questions and provide requested services.
Process applications and manage recruitment, interviews, onboarding, and employment administration.
Manage orientation, training, document requests, and timesheet workflows.
Create accounts, authenticate users, and provide access codes.
Communicate about appointments, application progress, required actions, and agency services.
Maintain, troubleshoot, secure, and improve our website and online services.
Investigate suspected misuse or unauthorized access.
Meet applicable legal, regulatory, recordkeeping, and contractual obligations.

Permission to receive SMS messages is handled separately from your use of our website or submission of an application.

3 Cookies and Similar Technologies

Our website and online services may use cookies and similar technologies to maintain sessions, support account access, remember preferences, understand usage, and improve performance.

Some technologies are necessary for particular features to function. Others may help us understand how visitors use our services.

You can manage cookies through your browser settings. Blocking certain cookies may affect sign-in, saved preferences, or other website features. Where required, we provide additional choices concerning nonessential technologies.

4 How We Disclose Information

We may disclose personal information in the following circumstances:

Service providers: To organizations that help us operate our website, host information, support agency workflows, deliver communications, or provide other services on our behalf. Information is disclosed as needed for the relevant service.
Authorized recipients: To people or organizations you authorize us to contact or provide information to.
Legal requirements and protection: When required by law or valid legal process, or when reasonably necessary to protect rights, investigate misconduct, maintain security, or protect individuals.
Business transactions: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law and the privacy protections described here.

These provisions do not authorize disclosure of mobile information or SMS consent for another organization’s marketing. The SMS privacy restrictions below apply to all sharing described in this policy.

5 SMS Privacy and Consent

Responsible Homecare offers text messaging for applicants and employees who agree to receive agency messages. Permission may be obtained verbally by telephone or in person before staff enroll the individual in agency messaging.

Providing a telephone number, submitting an application, or using our website does not, by itself, constitute SMS consent.

Messages may include application updates, interview scheduling, onboarding, orientation, training, document requests, timesheet notifications, access codes, and responses to questions. This messaging program does not include promotional advertising.

We do not sell, rent, or share mobile information or SMS consent records with third parties or affiliates for marketing or promotional purposes.

We may provide information to messaging platforms, telecommunications carriers, and supporting service providers as needed to operate the messaging program. We may also disclose information when legally required. SMS consent does not authorize unrelated messaging by another business, including following a business transfer.

6 Communication Choices

You can stop agency text messages by replying STOP to the number that sent the message. A final confirmation may be sent to acknowledge your request.

For messaging assistance, reply HELP, call 718-942-4500, or email [email protected].

Message frequency varies. Message and data rates may apply.

You may contact us to update your contact details or discuss another way to receive necessary agency communications. Opting out of texts does not automatically delete your application, employment records, or other information we are required or permitted to retain.

7 Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including applicable employment, business, regulatory, and legal recordkeeping requirements.

Retention periods depend on the type of information, the reason it was collected, applicable requirements, and any ongoing dispute or investigation.

We may retain limited communication-preference information as needed to honor an opt-out request.

8 Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, use, alteration, or disclosure.

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Please protect your account credentials and access codes. Contact us promptly if you believe your account or information has been accessed without authorization.

9 Where Information Is Processed

Information may be processed at our offices and at locations where our service providers operate. These locations may be outside your state or jurisdiction.

Where applicable, we take steps required by law to protect information transferred between jurisdictions. The protections in this policy continue to apply to information processed on our behalf.

10 Access Corrections and Deletion Requests

You may contact us to request access to or correction of your personal information, or to request its deletion.

Your available rights depend on applicable law and the type of information involved. We may need to verify your identity or authority before responding.

Some records cannot be deleted immediately because of legal obligations, employment recordkeeping requirements, security needs, or other lawful reasons. We will handle requests subject to those requirements and explain relevant limitations when appropriate.

Send requests to [email protected] or contact us using the details below.

11 Children’s Privacy

Our website and employment portals are not directed to children under 13, and we do not knowingly collect information directly from children under 13 through these services.

If you believe a child has provided information through our website without appropriate authorization, please contact us so we can review and address the matter.

This provision does not govern information lawfully supplied by a parent, guardian, or authorized representative for homecare services.

12 Third Party Websites and Services

Our website or messages may contain links to websites and services operated by other organizations.

Their privacy practices are governed by their own policies. Review those policies before providing information. A link from our website does not mean that we control the linked organization’s practices.

13 Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements.

We will publish the revised policy on this page and update the date above. When required by law, we will provide additional notice or obtain consent before applying a material change.

14 Contact Us

For privacy questions, requests, or concerns, contact:

Responsible Homecare Inc

1719 East 12th Street, 2nd Floor

Brooklyn, NY 11229

Telephone: 718-942-4500

Email: [email protected]

Website: www.responsiblehcny.com